Middle East and Africa's Leading Digital Marketing
and CX Conference
2024
SOUTH AFRICA | 29 AUGUST | KELVIN GROVE
SAUDI ARABIA | 26 NOVEMBER | TBC
DUBAI | 24 APRIL | SO/ UPTOWN
Middle East and Africa's Leading Digital Marketing and CX Conference
2024
SOUTH AFRICA | 29 AUGUST | KELVIN GROVE
SAUDI ARABIA | 26 NOVEMBER | TBC
DUBAI | 24 APRIL | SO/ UPTOWN
The CET World Series events have been running for over a decade across the Middle East and South Africa, uniting leaders in CX and Marketing. With a world being redefined by technological and digital innovation, CET is guiding businesses to the future, helping them connect the dots and find the solutions that will keep their organizations relevant with regards to how they engage their customers.
Across 6 countries and spanning 3 continents, CET brings together marketing, digital, CX, IT and business heads to hear captivating presentations, engaging workshops and powerful networking sessions. This event is an investment into your business and your future career.
“There are too many products and providers to compete on price alone. CX is the new chapter... the battleground for industry top spots will be won or lost here”
KEY THEMES
Covering everything from digital transformation, to omnichannel engagement and more, captivating presentations will provide actionable takeaways to enhance customer experience.
Digital
Transformation
Customer Experience
& User Experience
eCommerce/
mCommerce
Customer Analytics
& Loyalty
Web Development
& Mobile App
CRM
Digital & Social Media Marketing
ePayments
Omnichannel
Marketing
Artificial
Intelligence
Chatbots/
IoT/VR
Contact
Centers
DESIGNED FOR
CEOs/CIOs/
CMOs
Marketing Heads
Heads of
IT & Customer
CX & Digital Heads
Retail Groups & Brands | FMCGs | Government | Online eCommerce | Telecoms | Banks and Financial Institutions | Hospitality | F&B | Tourism| Travel | Automotive | Health Care | Education | Travel and Transportation
2024 SOUTH AFRICA SPEAKERS
Learn from some of the regions leading experts
Pragmattica Digital Consulting
Amanda Bester
Founder & MD
Rogerwilco
Charlie Stewart
Co-Founder & CEO
Hello Digital Media
Elizabeth Lee Ming
Fractional CMO / Marketing Consultant & Award-Winning Growth Marketer
Dentsu Creative
Emma Odendaal
Content Strategy Director
Rubicon
Kelly Scott
Group Head of Marketing & Communications
Peach Payments
Joshua Shimkin
Head of SME Growth & Marketing
Acmetek Global Solutions (USA)
Judy Gounden
Chief Marketing Officer
Innovation City of Cape Town
Sandra Buckingham
Head of Media & Marketing
Micampsbay Real Estate
Hassen Kajee
CEO
Platypus Digital
Stanley Edwards
Owner
Lucky Fox Digital Strategy
Sam Wilson-Späth
Digital Marketing Consultant
Vodacom
Alastair Adriaanse
Executive Head: Commercial Operations | Formerly Executive Head: RPA and Chatbot
Sprinklr
Vaishnav Bansal
Regional Vice President
Realm Digital
Simon Bestbier
CEO
Realm Digital
Imtiyaz Mohamed
Head of Business Consulting
Sprinklr
Vishal Krishnamurphy
Senior Manager - Solutions Advisory
Virgin Active
Ros Netto
Global Head of Loyalty
Kantar South Africa
Mark Molenaar
Director of Customer Experience
Accenture
Tebogo Legodi
Associate Director: Insurance and Asset Management Lead for Africa
LSEG (London Stock Exchange Group)
Nicola Catlin (Wylie)
Global Marketing Director, Workflows
SPONSORS
LIMITED SEATS, REGISTER NOW!
*Please note that Pinnacle Middle East holds the right to reject registrations that do not meet the criteria for this event.
VIDEO TESTIMONIALS
SAP
IBM
Microsoft
Gulf News
BLOG POSTS
Your hub for all the latest news from the show, videos, blogs, industry updates, exhibitor and show press releases, as well as a series of interviews with people from various sectors of the industry.
Financial Metrics to Measure ROI on CX Initiatives
Financial Metrics to Measure ROI on CX Initiatives By By Fred Beunink – Digital Customer Engagement Lead at MSD We are aware that technology is changing the way customers interact with brands, services or a company in general. As customers become more comfortable with using technology, their expectations increase, and they become
3 Key Foundations for Optimising Customer Engagement
3 Key Foundations for Optimising Customer Engagement By Mirriam Mathebula – Senior Segment Manager Youth Product Owner : Unlocked.me at Nedbank More and more customers expect companies to exceed their expectations and predict their next need. This can only be possible if companies know enough about their customers. How is
Adapting Digital Marketing Trends
Firdaus Shariff, VP – Global Marketing, Demand Programs & Engagement at SAP shares her expertise about Adapting Digital Marketing Trends. Today, consumers engage with brands through channels that did not exist a few years ago or at least were not relevant from a business perspective. Social media channels such as
IMAGE GALLERY
Pinnacle Middle East are B2B marketing specialists driving engagement through online and knowledge based platforms for clients within their conferences and activations. Pinnacle provides the marketing platforms for knowledge exchange and partnerships that helps shape the future of business.
Email: kirsten.d@pinnaclemiddleeast.com
CET LOCATIONS
EGYPT
KUWAIT
DUBAI
SOUTH AFRICA
SAUDI ARABIA
Personalization
is the Key to
Customer Engagement
Learn how companies can use Contextual messages to deliver a personalized customer experience.
Watch a short trailer of the speech by Jesper Broberg, VP of Business Development from Sitecore.
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